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Customer Support Division
Customer service is the backbone of our company success, and we strive to assist our customer with all kind of after sales service and support.
SERVICES OFFERED:
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SCALE AND FOULING TREAMENT ANALYSISWe offer to carry out the demand analysis of the process to understand the problems, and provide with suitable recommendation to increase the efficiency & reliability of the final product.
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ERECTION & COMMISSIONING OF SYSTEMWe offer complete electro-mechanical erection services for all kind of chemical dosing system, intake system. Services consist of placement of equipment’s, piping, cabling, integration and testing of system.
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SYSTEM CALIBRATIONBased on customer request, we offer services for annual calibration of installed system.
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ANNUAL MAINTENANCE CONTRACTWe offer annual maintenance contract i.e every quarterly visit to customer site for analysis of system and recommendation.
- Reviewing System Healthiness
- Overhauling of System once in a year
- Software Check.
- Analyzing System Performance.
- Submission of Log Sheets and operation protocols of system.
- Water Analysis once in six month
- Suggesting Optimization Techniques of system operation and raw material consumption i.e. NaClO2 and HCL
- Operator Training in running the system more effectively
- Normal repair work and wear & tear of the system
- Suggesting Spare parts requirement, if any
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OPERATION & MAINTENANCE CONTRACTWe offer comprehensive operation & maintenance contract for the system.
- Manpower for operation in 3 shifts
- Reviewing System Healthiness
- Overhauling of System once in a year
- System calibration once in six month.
- Software Check.
- Analyzing System Performance.
- Submission of Log Sheets formats and operation protocols of dosing system.
- Carrying out Water Analysis once in six month
- Suggesting Optimization Techniques of system operation and Chemical consumption.
- Operator Trainings.
- Normal repair work and wear & tear of the system
- Supply of spare parts for uninterrupted operation of the system
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WARRANTY SUPPORTWe offer round the clock services for any kind of warranty support.
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SPARES SUPPLYWe manage all critical spares in our stocks, and based on customer request and system requirement at site, we offer services for supply and its installation.